Privacy policy

Last Updated: 13 August 2026

This Privacy Policy explains how Terella collects, uses, stores and protects your personal data when you visit www.terella.shop, in compliance with UK GDPR.

Who We Are

Terella 21 Lumley Rd Kendal LA9 5HT United Kingdom Email: hello@terella.shop Website: www.terella.shop

We act as the data controller for all personal information collected via this website.

Information We Collect

We may collect the following information:

  • Full name, delivery address, email address, contact telephone number
  • Order history, purchased items, payment amount
  • Website browsing data, cookies, device information and IP address

How We Use Your Data

We use your personal data to:

  • Process and fulfil your orders, arrange delivery and handle after-sales support
  • Send order updates, shipping notifications and respond to your enquiries
  • Prevent fraud, secure our website and comply with legal obligations
  • Send promotional offers only if you have explicitly opted in

Data Sharing

We will never sell your personal data to third parties. Data may be shared with trusted service providers: courier companies, payment processors, Shopify hosting services, solely to complete order fulfilment. All partners must comply with data protection laws.

Cookies

Our website uses cookies to improve browsing experience. You can adjust cookie settings via your browser.

Your Data Rights

Under UK GDPR, you have the right to:

  • Request a copy of all personal data we hold about you
  • Request correction of inaccurate information
  • Request erasure of your personal data
  • Withdraw marketing consent at any time
  • Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, email hello@terella.shop.

Data Retention

We retain your personal data only as long as required to fulfil orders and satisfy legal and tax obligations.

Data Security

We use industry-standard encryption to protect your information. However, no internet transmission can be guaranteed to be 100% secure.

Changes to This Policy

We may update this Policy occasionally. Updates will be published on this page with a revised Last Updated date.

Contact Information

Brand Name: Terella

Website: www.terella.shop

Email: hello@terella.shop

Phone: +44 5065 305195

Business Address: Terella 21 Lumley Rd Kendal LA9 5HT United Kingdom

Support Hours: Monday – Saturday: 09:00 – 18:00 CT | Sunday: Closed Response target: 24–48 working hours.